Return & Refund Policy

Return & Refund Policy

Thank you for choosing LifeID. We are committed to providing quality products and services to support your safety and emergency preparedness.

1. Physical Product Returns

For physical products such as:

Emergency ID sticker
Keychain tag
Activation card
Starter kit

Returns are accepted within 14 days from the date of delivery under the following conditions:

The product is unused and in its original condition.
The packaging is complete and not damaged.
The product has not been activated or registered.

Due to the personalised nature of LifeID products, we are unable to accept returns for products that have been:

Activated
Registered under a user account
Linked to personal emergency information
Customised with a unique ID or QR code

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2. Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of receiving your order.

You may be required to provide:

Order details
Photos/videos of the issue
Supporting information for verification

After review, we may provide:

Replacement of the product, or
Alternative resolution where applicable

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3. Subscription & Digital Services

For digital services, account activation, or subscription-based features:

Refunds are not available once the service has been activated or personal emergency information has been uploaded.

Users may cancel future renewals before the next billing cycle.

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4. Refund Process

Approved refunds will be processed through the original payment method.

Processing time may vary depending on your payment provider or financial institution.

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5. Exchange Policy

Replacement may be provided for:

Manufacturing defects
Damaged items during delivery
Incorrect items shipped

Replacement does not apply for:

Lost items
Accidental damage
Normal wear and tear
Incorrect information entered by the user

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6. Contact Us

For return or refund enquiries, please contact:

Email: [support@niagahub.my]
Website: [https://emergencyid.com]